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Part-Time Customer Service Representative

  • Anywhere, USA
  • Full time
  • Operations

What is PrintWithMe?

PrintWithMe is the first network of wireless printer kiosks in the United States, with printers in convenient locations like apartment buildings, coffee shops, co-working spaces and more. Operating in 47 states, PrintWithMe makes it simple for anyone to print securely and reliably from any digital device, in just a few clicks. Predictive analytics also makes the printer amenity simple for businesses, as all paper and toner management is automated.

PrintWithMe is a fast-growing team of industry experts, innovators and creators passionate about making printing convenient for everyone.

What will you do at PrintWithMe?

PrintWithMe is seeking a part-time-to-full-time Customer Service Representative to join its Operations department. In this role, you will be responsible for the very important work of ensuring our printers are pre-configured, deployed, installed and maintained efficiently. The ideal candidate has prior experience either imaging or troubleshooting hardware, and is passionate about technology and precise work.

This is a part time position offering 20-25 hours of work per week to start with a plan to increase to full-time 40 hours in Q1 2021.

This role reports to the Director of Operations and can be based anywhere in the USA.

Responsibilities

  • Answer incoming customer calls & emails, providing both technical and non-technical support.
  • Reach out to our partner locations proactively to resolve potential issues with our kiosks.
  • Respond to automated trouble tickets that come in to system.
  • Become familiar with our systems and identify ways to increase operational automation.
  • Take on ad-hoc projects as needed.

Who Are You?

Our ideal Customer Service Representative is passionate about helping customers with a high degree of excellence, and as such, qualified candidates will possess:

  • Minimum of 2+ years of experience in customer service.
  • Some technical knowledge involving hardware is preferred.
  • A deep sense of customer empathy.
  • Strong verbal communication skills.
  • Highest standards for excellence as well as strict adherence to policies, procedures, and schedules.
  • Excellent organization skills and has the ability to work independently and multi-task with minimal supervision.
  • Willingness to work one or more days over the weekend and to work unconventional shift hours.

Benefits + Perks

By working at PrintWithMe, you’ll have a front row seat at an early stage small business that is driving innovation in the printing industry and a chance to make a deep impact on PrintWithMe’s business.

Plus, PrintWithMe offers a fast-paced, supportive and diverse culture.

Benefits include comprehensive health, dental and vision plans, regular team outings, and a whole lot more.

Exciting challenges lie ahead. Join us. Let’s get to work!